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1. Introduction & Scope
2. What are cookies?
3. The cookies we use and why
4. How you can control your cookie preferences
5. Additional Information
6. Changes to this Cookie Policy
7. Contact Information

1. Introduction& Scope

1.1. Lean Solutions Limited trading as ‘Coaching Outside the Box’ (“Coaching Outside the Box”, “COTB”,“we”, “our” or “us”) is committed to protecting the privacy of our customers and stakeholders, and we take our data protection responsibilities with the utmost seriousness.

1.2. This cookie policy (this “policy”) sets out how our website(s) use(s) cookies and similar technologies and the purposes for which we do so. It applies to all users and visitors to of our website(s) (regardless of where you visit it from), whether you are a customer or user of our services, or just browsing. If you are a user of our services, this policy applies together with any terms of business and other contractual documents, including but not limited to any agreements we may have with you. If you are just browsing, we have designed our website so that you may navigate and use it without having to provide personal data, subject only to certain data that may be collected via the use of cookies, as explained below. This policy should be read together with our Privacy Policy, which provides important information about how who we are and how we manage personal data more generally. If you do not accept these policies you should immediately discontinue your use of our website.

1.3 Unless specifically defined in this policy, capitalised terms shall have the meaning given to them in our Privacy Policy.

2. What are cookies?

2.1. Cookies are small text files that are used to store small pieces of information and allows web servers to recognise the computer or device used to access a website. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

2.2. Cookies enables a website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

2.3. Information that is initially obtained by a cookie may not personally identify a user until it becomes linked to other information (such as a username). Where the linking of cookie information with other data results in the ability to identify a user, this will be personal data and it will be subject to our Privacy Policy (link above).

2.4. As noted, our website is designed so you may navigate it without provision of personal data other than as described in this policy.

2.5. Cookies can be classified by lifespan, domain, or functionality, with further sub-categories in those broad classes.

Classification of cookies by lifespan

2.6. By lifespan, a cookie falls into two types of classification:

• Session cookies allow websites to keep track of user movements from page to page. It is a way of linking the actions of a user during a browser session in order to enhance and speed up the experience. Session cookies are used, for example, to remember what a user has put in his shopping basket. They expire and are erased after a browser session ends and, for this reason, are not regarded as being as privacy intrusive as persistent cookies.
• Persistent cookies are saved to the hard drive/storage device and remains on the user’s computer or mobile device for a pre-defined period of time. They are designed to allow websites to remember user information and settings for when they visit again (e.g. user name and password, language selection, menu preferences). This speeds up access to the website (e.g. since users do not have to select their preferences or log in every time) and enhances the user experience. Persistent cookies are more privacy intrusive than session cookies since they do not expire at the end of a browser session

Classification of cookies by domain

2.7. As for the domain to which it belongs, cookies are either:

• First-party cookies, which are set by the web server of the visited page and share the same domain (i.e. set by us); or
• Third-party cookies, which are set by another website or server, on a different domain to the visited page’s domain.

Classification of cookies by functionality

2.8. Cookies can also be classified by functionality, and grouped into the following broad categories:

• Necessary cookies (also referred to as ‘strictly necessary cookies’) help make a website usable by enabling basic functions like page navigation and access to secure areas of the website (e.g. allowing you to place items in an online shopping ‘cart’ / ‘basket’ or make use of e-billing services). The website cannot function properly without these cookies. Many types of session cookies will fall into this category. Consent is not needed for these types of cookies (but is required for all others that cannot be considered as necessary).
• Preference cookies (sometimes referred to as ‘functional cookies’) enable a website to remember information that changes the way the website behaves or looks. They are used to recognise you when you return to our website(s), and this enables us to personalise our content for you. They can be set by us or by third parties whose services we use on our website(s). If you do not allow these cookies, some or all of these services may not work properly, and our website(s) may not display properly (or as we intended the website(s) to display). Preference cookies may:
  • (i) enable cookie consent across multiple websites;
  • (ii) remember the user’s selected language version of a website;
  • (iii) anonymously record settings for the user’s preferences when browsing; or
  • (iv) perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

• Statistics cookies (sometimes referred to as ‘performance cookies’) help website owners to understand how visitors interact with their websites by collecting and reporting information anonymously such as number of visitors, popular times, country from where the site is accessed etc. This helps us measure and improve the way our website(s) work(s), for example, by ensuring that users are finding what they are looking for easily. We will use this information to make our website(s) easier to navigate and the advertising displayed on it more relevant to the interests of our largest user groups. Information collected by these cookies is aggregated so that it is de-identified and therefore anonymised. We may also share this information with third parties for this purpose. Statistic cookies may also:
  • (i) allow us to recognise and count the number of visitors;
  • (ii) understand which pages are most popular, and which are least used;
  • (iii) register the date and time for the user’s latest visit to our website(s);
  • (iv) log internet address linking to our website(s);
  • (v) send data to third parties (e.g. Google Analytics) about the visitor’s device and behaviour
  • (vi) track the visitor across devices and marketing channels;
  • (vii) register statistical data on visitors’ behaviour on the website(s) for internal analytics by the website operator (e.g. time spent on each page or links clicked);
  • (viii) assign a unique ID that identifies the user on recurring visits (usually anonymising or pseudonymising any personal data);
  • (ix) record website traffic from a particular region/area; or
  • (x) log type of operating system, browser type, mobile network information, and Internet Protocol (IP) address (usually masking the last digits so you cannot be identified)
• Security cookies areused to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. For example, Google uses cookies called ‘SID’ and ‘HSID’ which contain digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time. The combination of these two cookies allows it to block many types of attack, such as attempts to steal the content of forms that users complete on web pages. Such cookies ensure the long-term viability of our information technology systems and website technology, and provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack
• Marketing cookies (sometimes referred to as ‘targeting cookies’ or ‘advertising cookies’) are used to track visitors across websites. They record your visit to our website(s) the pages you have visited and the links you have followed, as well as time spent on our website(s), and other websites visited just before and just after our website(s). The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. They also allow us to focus our marketing efforts with other websites that drive internet traffic to and from our website(s). Marketing cookies may:
  • (i) deliver a series of advertisement products such as real time bidding from third party advertisers (e.g. used by Facebook/Meta);
  • (ii) report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user; or
  • (iii) estimate a user’s bandwidth on pages with integrated videos and store the user’s video player (e.g. YouTube) preferences.

2.9. Where cookies do not fall into a particular categorisation above, they may be labelled “unclassified” or “pending” whilst the website owner confirms the functionality with the provider of the individual cookie.

3. The cookies we use and why

3.1. As set out in our Privacy Policy, we collect and use personal data obtained from you when you visit our website. In addition, we may also process personal data when you use any mobile application(s) we offer andaccess our various marketing communications (such as emails). We strive to tailor marketing communications based on this data, so that we can offer you the most relevant and useful information.

3.2. As with most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

3.3. Our primary purposes for using cookies are to make our website(s) work more effectively, to produce statistics, and to distinguish you from other users of our website. This helps us to offer you the best experience when browsing our website(s) and to improve our website(s), as we learn about which user settings are most popular or which areas of the website persons are most interested in. Cookies also allow us to learn more about how users landed on our website(s), and whether they access links to other sites, social media platforms and mobile device applications/ ‘apps’.

3.4. We also use cookies to personalise content and ads, to provide social media features and to analyse our website traffic. Information on your use of our website(s) may be shared with our social media, advertising, and analytics partners; these third-party services (e.g. Google Analytics) may combine the information with other information that you have provided to them or that they have collected from your use of their services. Further information on third party websites is provided below. We may also use other third-party cookies to assist with analysing performance on our website. This information may also be used to help us to improve, administer and diagnose problems with our server and website. The information also helps us monitor traffic on our website so that we can manage our website’s capacity, efficiency, and security.

3.5. Information collected from our use of cookies is put together as aggregated data and provides general and not individually specific information. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. None of this information is therefore associated with you as an individual and the cookie-related information is not used to identify you personally. It is therefore anonymised and ‘de-identified’ so that it is no longer personal data.

3.6. The below list details the cookies used in our website:

4. How you can control your cookie preferences

4.1. On first access to our website, you should encounter a cookie declaration banner or pop-up screen where you can actively consent to cookies that are not strictly necessary using appropriate toggle switches (including an ‘accept all’ or ‘reject all’ options).Should you decide to change your preferences later through your browsing session, you can click here
This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

4.2. In order to implement your objection, it may be necessary to install an opt-out cookie on your browser. This cookie will only indicate that you have opted out. It is important to note, that for technical reasons, the opt-out cookie will only affect the browser from which you actively object. If you delete the cookies in your browser or use a different end device or browser, you will need to opt out again.

4.3. Cookies will be removed automatically when they expire, or you can choose to manually delete them. Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Since each browser is different, you will need to refer to the guidance documentation for your preferred web browsing platform(s)/software in order to control such settings. To find out more about how to manage and delete cookies, visit www.allaboutcookies.org.

4.4. If you have any issues with removing your consent please contact us on the details provided in our Privacy Policy.

4.5. Please be aware that where you remove your consent for cookies, or set your browser settings to disable these, you may lose some of the functionality of our website(s) and other websites. Additionally, you may have to manually adjust some preferences every time you visit any site, and some services and functionalities may not work if you do not accept the cookies they send.

5. Additional Information

Third party websites, social media networks, advertising

5.1. Occasionally, at our discretion, we may include links to third party products, services, or websites on our website. Please be aware that we are not responsible for the privacy practices of any third party sites, nor do we verify nor accept any responsibility or liability for their content. The privacy policies of others may differ significantly from this policy. Therefore, we encourage you to read the privacy statement/policy of each and every third party website that collects personal data.

Other technologies

5.2. In addition to cookies, we may use other technologies on our website(s) to enhance your experience and to collect information about how our website is used. The placing of these technologies on your device may enable you to be identified across multiple websites and online services. Such technologies include:
(a) Pixel tags: Also called clear GIFs, web beacons, or pixels. Pixel tags are small pieces of code that can be embedded on websites and emails. Pixels tags may be used to learn how you interact with our website pages and emails; this information helps us, and our partners, to provide you with a more tailored experience.

(b) Device Identifiers: A device identifier is a unique label can be used to identify a mobile device. Device identifiers may be used to track, analyse, and improve the performance of the website and ads delivered.

(c) Browser web storage: This enables websites to store data in a browser on a device. This makes data retrievable even after a browser has been closed and re-opened.

(d) Application data cache: This is a data repository on a device. It can, for example, enable a web application to run without an Internet connection and improve the performance of the application by enabling faster loading of content.

(e) Server logs: These are pieces of code stored on web servers that automatically record the page requests made when you visit a website. They typically include your web request, Internet Protocol (IP) address (with the last digits anonymised), browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser

Google Analytics

5.3. This website uses Google Analytics, a web analytics service provided by Google. Google Analytics tracks your preferences and identifies popular sections of our website. Use of Google Analytics in this way enables us to adapt the content of our website more specifically to your needs and thereby improve what we can offer to you. Cookie-related information is not used to identify you personally, and what is compiled is only aggregate data that tells us, for example, what countries we are most popular in, but not that you live in a particular country or your precise location when you visited our website. Google Analytics, its purpose and function are further explained on its website: https://www.google.com/analytics

5.4. To opt out of being tracked by Google Analytics across all websites, Google have developed the Google Analytics opt-out browser add-on. If you would like to opt out of Google Analytics, you have the option of downloading and installing this browser add-on, which can be found under the following link: http://tools.google.com/dlpage/gaoptout

6. Changes to this Cookie Policy

6.1. We may, from time to time, make changes to this policy. Where we do so, we will notify those who have a business relationship with us, have an online account with us, or who are subscribed to our emailing lists directly of the changes, and change the ‘Last Updated’ date above. Any amended policy will be effective immediately upon its publication on our website(s).

6.2. Please make sure you visit this page to see the most up-to-date policy. We encourage you to review this policy whenever you access or use our website to stay informed about our information practices and the choices available to you. If you do not agree to the revised policy, you should discontinue your use of our website. By continuing to access or use our website and/or services after the effective date of a change, you confirm your acceptance of any revised Cookie Policy or other privacy related policies.

6.3. If you have an existing business relationship with us and do not agree to the revised Cookie Policy, your experience of our website may be affected, and you may not be able to access all content available to other customers. You are offered a free and informed choice to continue to use our websitewith such limited functionality or to terminate your existing business relationship under applicable terms and conditions and any other contractual arrangement we may have with you.Nothing in this policy or our revised policies will seek to remove your option to reject unnecessary cookies and your business relationship with us will not be affected should you exercise this option.

How do we use cookies?